LiveVox Holding, Inc. develops and markets cloud-based contact-center-as-a-service customer engagement platform primarily in the United States. Its products include Contact Manager and Extract, Transform, and Load Tools, a database layer that functions as a repository and orchestration layer for customers and their customer records U-CRM, a visual layer that provides relevant customer details to agents U-Ticket that creates support tickets and tracks all the relevant details to solve issues U-Script, a visual agent flow tool to provide guidance and visual navigation to agents and Attempt Supervisor, which enables contact centers to set rules and restrictions relative to the number of voice calls attempted to any particular phone number and/or account. The company also offers inbound voice services and features outbound voice applications, including predictive and unattended dialing, outbound interactive voice response, manual dialing, and human call initiator IVR and contact flow, such as drag-and-drop features, pre-built modules, text to speech, professionally recorded voice prompts, and omnichannel capabilities and various dashboard and reporting interfaces SMS Messaging campaign and email response capabilities WebChat that provides services through a web-based or mobile channels Virtual Agents & Bots and Campaign management tools. In addition, it provides workforce optimization solutions consisting of call and screen recording, business intelligence, quality management, outside collection agency, and speech and text analytics, agent scheduling, customer satisfaction, and administration and application programming interfaces and professional services, such as application configuration, system integration, business process optimization, technical support, and training. It serves financial services, healthcare, consumer/retail, and telecommunications industries. The company was founded in 1998 and is headquartered in San Francisco, California.